Effective Date: 1/6/2023

Thank you for choosing OrthoRug.com.au for your purchases. This Shipping Policy outlines important information regarding our shipping methods, estimated delivery times, and order processing procedures. By placing an order on OrthoRug.com.au, you agree to comply with the terms and conditions set forth in this policy.

  1. Shipping Methods

We offer expedited, tracked, and insured shipping to any location within Australia. We strive to provide reliable and efficient shipping services for all our customers.

  1. Estimated Delivery Times

2.1 Standard Shipping: Our standard shipping option typically takes between 2 to 12 days for delivery, depending on your location within Australia.

2.2 Insured Express Shipping: For faster delivery, we offer insured express shipping with estimated delivery times of 1 to 5 days, depending on your location within Australia.

Please note that the estimated delivery times mentioned above do not include the standard 24-48 hours of warehouse processing time required to prepare and package your order for shipment.

  1. Order Processing and Dispatch

3.1 Order Processing Time: All orders placed on OrthoRug.com.au are processed within 2 business days. Orders received over the weekend or on public holidays will be processed on the next business day.

3.2 Dispatch Notification: Once your order has been processed and dispatched from our warehouse in the South Australia - Adelaide Area, you will receive a confirmation email with tracking information. This will allow you to track the progress of your shipment.

  1. Tracking Your Shipment

We provide tracking information for all orders shipped from our warehouse. You can track the status and location of your shipment using the provided tracking number. The tracking information will be included in the dispatch notification email sent to you.

  1. Delivery Issues and Delays

5.1 Address Accuracy: It is essential to provide accurate and complete shipping information during the checkout process. We cannot be held responsible for any delays or misdeliveries resulting from incorrect or incomplete addresses provided by the customer.

5.2 Unforeseen Circumstances: While we make every effort to ensure timely delivery, please note that unforeseen circumstances such as natural disasters, extreme weather conditions, or disruptions in transportation may cause delays beyond our control. In such cases, we will work closely with the shipping carrier to minimize any potential delays and keep you informed about the status of your shipment.

  1. Shipping Restrictions

We currently ship within Australia and New Zealand only. We do not offer international shipping at this time.

  1. Shipping Fees

Shipping fees are calculated based on the weight and dimensions of the products in your order, as well as your shipping address. The shipping costs will be displayed during the checkout process before you confirm your purchase.

  1. Contact Us

If you have any questions or concerns regarding our Shipping Policy or your specific shipment, please don't hesitate to contact our customer support team:


Address: 1/242 Grange Road, Flinders Park, 5025 South Australia, Australia

Email: contact@orthorug.com.au

Phone: 1300 599 750

Last updated: 3/6/2023