Items that are purchased within 30 days can be returned or exchanged. We can only accept returns on things that are still in new condition (must not have any dog fur, dirt, stains, or odours). You will be required to ship the item back to us. We will refund 100% of what you paid for the product. If your item arrives damaged, please contact us at email@example.com and make sure to include a photo of the product. We will cover shipping costs back.