Refund Policy

Do you accept returns?

We allow returns as long as a return request is communicated within 30 days of receiving the order. Returns must be in the state you received your item. We can only accept returns on items that are in new condition (must not have any dog fur, strains, or odors).
You will be required to ship the item to us. We do not send any pre-paid shipping labels. We will refund 100% of your payment.

If your item is damaged or defective, please contact us at contact@orthorug.com.au and be sure to include a photo. We will cover the cost of shipping damaged item back to us.

Lost or Stolen Packages

OrthoRug is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, OrthoRug will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

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