Effective Date: 1/06/2023

At OrthoRug.com.au, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and store the information provided to us through our online store and associated services. By accessing or using OrthoRug.com.au, you agree to the terms and practices described in this policy.

  1. Collection of Personal Information

1.1 Information You Provide: We collect personal information that you voluntarily provide to us when creating an account, placing an order, or contacting us for assistance. This information may include your name, email address, phone number, shipping and billing address, and payment details.

1.2 Automatically Collected Information: When you visit OrthoRug.com.au, we automatically collect certain information such as your IP address, browser type, referring/exit pages, and operating system. We may also use cookies, web beacons, and similar technologies to enhance your browsing experience and gather information about your interactions with our website.

1.3 Children's Information: Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 16, we will take reasonable steps to delete such information as soon as possible.

  1. Use of Personal Information

2.1 Order Fulfillment: We use your personal information to process and fulfill your orders, including confirming purchases, communicating order updates, and delivering products to you.

2.2 Customer Support: We may use your information to provide customer support, respond to your inquiries, and address any issues you may encounter.

2.3 Marketing Communication: With your consent, we may use your contact information to send you promotional emails, newsletters, and other marketing communications related to our products and services. You have the right to opt-out of receiving such communications at any time.

2.4 Analytics and Improvement: We may use the information collected to analyze trends, track website usage, and improve the functionality and performance of OrthoRug.com.au. This data is aggregated and does not personally identify you.

2.5 Legal Compliance: We may use or disclose your personal information if required to comply with applicable laws, regulations, legal processes, or governmental requests.

  1. Sharing of Personal Information

3.1 Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and marketing agencies. These service providers are obligated to protect your information and only use it for the purposes specified by us.

3.2 Business Transfers: In the event of a merger, acquisition, or sale of our business assets, personal information may be transferred to the acquiring entity as part of the transaction. We will notify you and provide options regarding the handling of your personal information in such circumstances.

3.3 Legal Requirements: We may disclose your personal information if required to do so by law or if we believe that such action is necessary to protect and defend our rights, property, or the safety of our users or others.

  1. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include physical, electronic, and managerial safeguards, but no method of transmission or storage over the internet is completely secure. We cannot guarantee absolute security of your data.

  1. Your Rights and Choices

5.1 Access and Update: You have the right to access and update your personal information stored with us. You can review and modify your account information by logging into your account on OrthoRug.com.au. If you require assistance, please contact our customer support.

5.2 Marketing Communication: If you no longer wish to receive marketing communications from us, you can opt-out by following the unsubscribe instructions provided in our emails or by contacting us directly. Please note that even if you opt-out of marketing communications, we may still send you transactional or administrative messages related to your orders or account.

5.3 Cookies and Tracking Technologies: Most web browsers are set to accept cookies by default. You can manage your cookie preferences through your browser settings, which allow you to delete or block certain cookies. However, please be aware that disabling cookies may affect the functionality of OrthoRug.com.au.

5.4 Do Not Track Signals: We do not currently respond to "Do Not Track" signals or similar mechanisms that indicate a request to disable online tracking of your activities.

  1. International Data Transfers

OrthoRug.com.au is operated in Australia, and your personal information may be transferred to and processed in other countries outside of Australia. We will ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

  1. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by OrthoRug.com.au. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of those third parties before providing any personal information.

  1. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on OrthoRug.com.au. We encourage you to periodically review this page for the latest information on our privacy practices.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:


Address: 1/242 Grange Road, Flinders Park, 5025 South Australia, Australia

Email: contact@orthorug.com.au

Phone: 1300 599 750

We will make reasonable efforts to address and resolve your inquiries in a timely manner.

By using OrthoRug.com.au, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.

Last updated: 03/06/2023